Returns & Exchanges

Returns & Exchanges

We want you to be happy with your purchase. If you have received a product that is damaged, defective or incorrect, please contact our customer support team within the applicable return period.

Eligibility

Products must generally be returned in their original condition, unused and with the original packaging, tags and accessories where applicable.

Damaged or Incorrect Products

If your order arrives damaged or you receive an incorrect product, please contact us as soon as possible with your order number and clear photographs of the product and packaging.

Exchange

Exchanges are subject to product availability and our applicable return conditions.

Non-Returnable Items

Certain products may not be eligible for return or exchange due to their nature or hygiene requirements. Applicable exclusions will be communicated where relevant.

Refunds

Approved refunds will be processed according to our refund policy and the original payment method, where applicable.

For assistance with a return or exchange, please contact our customer support team